About this episode
To start the new year, we step back from techniques and products to focus on the art of consultation.
Nadia Zanco, a clinical nurse consultant and credentialled mental health nurse in Bathurst, explores patients' motivations for seeking treatment and what goes on behind the scenes when they book in. We go deep into the psychology of what is really happening when someone seeks our help and how practitioners can best support their needs.
We cover her move from nursing to psychotherapy, when aesthetics can lift mood, belonging and ageing pressures, consultations beyond technique, detective work and root causes, pre-consultation setup and screening, pushing back on walk-ins, building a long-term journey, charging for consultations, aftercare and reviews, and handling complaints.
What you'll learn
- Why patients really seek aesthetic treatment
- How to screen patients before treatment
- Structuring a consultation beyond technique
- Why to charge for consultations
- Aftercare, reviews and handling complaints
Topics
- Consultation
- Patient psychology
- Patient screening
- Mental health
- Patient experience
- Australia
Full transcript
The full transcript for this episode is coming soon.