About this episode
Cassandra Smith is a dermal clinician from Canberra who owns three busy skin, laser and injectable clinics.
In her third episode, we delve into the more difficult side of running a cosmetic clinic: avoiding and handling complications, complaints and angry clients, improving efficiency, managing conflict within the team and more.
What you'll learn
- How to handle complaints and angry clients
- Managing complications in clinic
- Improving clinic efficiency
- Resolving conflict within a team
Topics
- Business of aesthetics
- Clinic management
- Complaints
- Australia
Full transcript
The full transcript for this episode is coming soon.