About this episode
In The Business of Injecting we host injectors and clinic owners to talk through the business side of their clinics: finances, tough decisions, friction points, staffing, hiring and firing.
In Chapter 21, registered nurse Kelly George from Tamworth returns to discuss expanding into a second clinic. (We covered her first clinic and background in Episode 214, Chapter 8 of the series.) We talk about how she manages and trains her team, the importance of patient relationships, why she opened a new clinic and the challenge of staying compliant as Australian regulations change.
Kelly also shares how she uses social media for growth, why patient feedback keeps her standards high, and why she moved to a new compliance and prescribing service, InstantCosmetics.
What you'll learn
- Why Kelly opened a second clinic and what it took
- How she runs consultations and trains new injectors
- Integrating devices and body contouring
- Building team culture and a consistent patient experience
- Navigating Australian regulatory changes
- Using patient surveys to maintain standards
Topics
- Business of injecting
- Clinic expansion
- Team culture
- Training injectors
- Compliance
- Patient experience
- Regional clinics
Full transcript
The full transcript for this episode is coming soon.