About this episode
Pene Timberlake is a registered nurse from Sydney and one of Australia's most experienced cosmetic nurse specialists and education managers. She has over 15 years of experience across Australia, New Zealand and the UK as a clinical trainer, nurse injector and head of medical affairs.
We explore some of the more awkward issues injectors face in clinic every day: patients who want results that don't suit the injector's taste, unrealistic expectations, saying no to treatments, common patient complaints and more.
What you'll learn
- How to handle unrealistic expectations
- When and how to say no to a patient
- The most common patient complaints
- How to manage requests that clash with your taste
Topics
- Consultation
- Patient experience
- Nurse injectors
- Australia
Full transcript
The full transcript for this episode is coming soon.