About this episode
Grazina 'Griz' Fechner is a Sydney communication and media expert.
We drill down into developing rapport with patients and learn that excellent communication is the key to the elusive X factor some injectors seem to have. We cover first impressions and phone manner, reading body language, confident language, setting expectations and aftercare, the rule of three, structuring consultations, mystery shopping, managing difficult patients and complaints, when to decline treatment, and building a positive team culture with the situation-behaviour-impact framework.
What you'll learn
- How first impressions shape patient trust
- The rule of three communication method
- Managing difficult patients
- Resolving team conflict early
Topics
- Patient experience
- Communication
- Consultation
- Team culture
- Australia
Full transcript
The full transcript for this episode is coming soon.