About this episode
Dr Izolda Heydenrych is a Cape Town dermatologist and globally renowned aesthetic educator with a particular interest in patient safety, the art of the consultation, trust and empathy.
We explore the injector-patient relationship and how the best injectors build chemistry and rapport: the science of trust and oxytocin, tone of voice, listening and open questions, the commercialisation of aesthetics, handling difficult consultations and unhappy patients, rebuilding trust, body dysmorphic disorder awareness, the role of environment, rapport versus trust, self-empathy for practitioners and professional boundaries.
What you'll learn
- The science behind trust
- Consultation skills and open questions
- Managing unhappy patients
- The difference between rapport and trust
Topics
- Consultation
- Patient experience
- Communication
- South Africa
Full transcript
The full transcript for this episode is coming soon.