About this episode
As injectors and clinic owners, we don't always get things right. And even when we do, our patients don't always see it that way.
Complaints range from mild nuisances to full-blown medicolegal nightmares. They will always happen in some form, and they can cause significant anxiety for businesses and injectors alike.
Dr Jake and David discuss why patients complain, expectation versus reality, emotional reactions, spotting red flag patients, clinical versus business complaints, silent complaints and lost patients, Google reviews and fake reviews, when to stop treating someone, refunds, insurance and waivers, and how to turn complaints into an opportunity.
What you'll learn
- The most common reasons patients complain
- How to spot red flag patients early
- How to respond to negative Google reviews
- When to offer a refund or stop treating a patient
- How to turn a complaint into an opportunity
Topics
- Patient experience
- Complaints
- Reviews
- Consent
- Hosts
Full transcript
The full transcript for this episode is coming soon.