About this episode
In this episode we welcome Terri Ross, founder of Terri Ross Consulting, for her insights into how clinics can improve profitability, patient retention and operational efficiency.
We explore common business mistakes, the importance of strong consultation and sales frameworks, financial literacy for clinic owners, and how practices can differentiate themselves in an increasingly competitive market. Terri also shares practical advice on treatment planning, team performance and creating sustainable growth.
What you'll learn
- Common practice pitfalls and early mistakes to avoid
- A sales versus education mindset in consultations
- Standing out through safety and trust
- Gen Z trends and looksmaxing
- Pricing, profitability and fixing practice finances
- Private equity and exit strategies
- Full face treatment planning for retention
Topics
- Medispa business
- Profitability
- Patient retention
- Consultation
- Financial literacy
- Treatment planning
- Private equity
- Gen Z
Full transcript
The full transcript for this episode is coming soon.